Contact us

Your experience on Pure is our priority. Our support team works 24/7 to ensure everything works smoothly. If you encounter:

  • Safety issues (scam, catfishing, identity theft, harassment, threads etc).
  • Issues with the app (something doesn’t seem to work as it should, bugs, or you just pressed a button and everything went wrong).
  • If you discover yourself blocked or banned.
  • Payment issues.
  • Technical issues.
  • If you just want to say hi or get an ultimate dating advice.
  • Literally anything you need to tell us.

Do contact our support at [email protected]. For account related issues we will need your user ID. You can find it in the app by clicking on the mask icon, then on settings menu. Voila!

Please be ready to tell us all in details if you have a problem to resolve and we will be happy to assist.

Once again: [email protected]